Privacy Policy

Malney (“we”, “us”) operates the Malney website and services. We handle personal data in line with Ghana's Data Protection Act, 2012 (Act 843).

• Account details: name, email address, phone number, profile photo, username and password (stored securely by our sign-in provider).
• Realtor verification: identity and property documents and business details you submit when applying.
• Listings and activity: properties you post, likes, follows, inquiries, orders, viewings, reviews and messages.
• Payments: transaction records, amounts and references. Card and mobile-money details are collected by our payment partner and are not stored by Malney.
• Usage and device data: pages visited, browser, device and an approximate location derived from your IP address.
• Contact messages: anything you send us through our contact form or support channels.

• to create and secure your account and verify realtors;
• to show listings, connect customers with realtors and process orders and payments;
• to send service messages such as receipts, alerts and status updates;
• to prevent fraud, abuse and misuse of the platform;
• to understand how Malney is used and to improve it; and
• to meet our legal obligations.

We do not sell your personal information. We share it only when needed:

• With realtors and customers, for example your name and contact details when you send an order, a viewing request or a revealed Verified Interest.
• With service providers that help us run Malney, such as payment processing (Paystack), email and SMS delivery, hosting and mapping.
• When required by law, or to protect the rights, safety and property of Malney and our users.
• In a business transfer, such as a merger or sale, with appropriate safeguards.

Identity and property documents you submit when applying as a realtor are used only to verify your application, prevent fraud and meet legal obligations. Access is limited to authorised Malney administrators.

Your name, username, photo, bio and listings may be visible to others, depending on your profile settings. You can choose a private account and control whether your contact details, followers and activity are shown from your profile settings.

We use cookies and local storage to keep you signed in, remember preferences such as light or dark theme, and understand how Malney is used. Read our Cookie Policy for details.

We keep personal information for as long as your account is active and as needed to provide our services, resolve disputes, prevent fraud and meet legal, tax and accounting obligations. When it is no longer needed we delete or anonymise it.

We use industry-standard safeguards, including encrypted connections and access controls. No online service is completely secure, so please use a strong, unique password and keep your account details private.

Under the Data Protection Act, 2012 (Act 843) you may:

• ask for access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your information, subject to legal obligations;
• object to or restrict certain processing; and
• withdraw consent where we rely on it.

To use these rights, contact us using the details below. You also have the right to complain to Ghana's Data Protection Commission.

Malney is not intended for anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has given us information, please contact us and we will delete it.

Some of our service providers may process data outside Ghana. Where this happens we take steps to make sure your information remains protected.

We may update this policy from time to time. We will change the date at the top of this page, and tell you about significant changes where appropriate.

For privacy questions or requests, email contact@pitrix.org or call 0207200880 / 0599837318. Our address is Accra, Ghana.